Viveca

At Viveca, we understand the importance of finding the perfect shade match. We provide detailed product descriptions, including information about undertones and swatches, to assist you in selecting the right shade. Additionally, we offer a virtual shade matching tool or expert assistance through our customer service team to help you find your ideal match.

Unforunatley we do not provide international shipping as we are a small-scale business, We are however looking forward to grow and eventually offer international shipping.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unused and unopened products within 30 days of receipt for a refund or exchange. Please review our detailed return policy for more information on the process and any applicable conditions.

We are committed to offering a wide range of cruelty-free and vegan beauty products. We clearly label our products to indicate their cruelty-free and vegan status, allowing you to make conscious choices that align with your values. You can easily filter products on our website to specifically browse cruelty-free and vegan options.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. Simply visit our website and enter the tracking number in the designated tracking section to get real-time updates on the status of your order.

We understand that sometimes circumstances change. If you need to cancel or modify your order, please reach out to our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, it may not be possible to make changes.